PLACING AN ORDER

  • Orders can be placed on-line via our website or via phone call. For orders needed within 24 hours, it is advisable that you place your orders via the website to ensure prompt attention.
  • Full payment is required at the point of ordering unless agreed with us. You will be provided with an order confirmation with an order number and a payment receipt.
  • If ordering on-line, check your junk mail folder as confirmations may be redirected there by your security software. Please check your copy of the order carefully and let us know if any items are incorrect.
  • Orders made before 6pm can still be delivered next day. Wedding cakes and special or large orders require a minimum of 48 hours. The earliest possible fulfilment time is always offered when placing an online order.

CHANGES TO ORDERS

Alterations to orders may be requested, but we may not be able to accommodate late changes. Additional charges may apply for any changes.

COLLECTING AN ORDER

Contact us if you prefer to pick up your order. This will require a 24 hour notice. We will hold the cake for you until the end of its shelf-life, when it will be discarded. Once a cake has been accepted, it is the customer’s responsibility to safely transport to its destination.

DELIVERY OF AN ORDER

Where delivery is requested, it is the customers responsibility to ensure a complete and correct address is supplied, along with a correct phone number for contact. It is also the customer’s responsibility that there is someone to accept the delivery at the address. Dreamtreats cannot accept responsibility for late or missing deliveries due to insufficient or incorrect information supplied, or because there is no-one to accept delivery.

QUALITY

Dreamtreats cakes are hand-made, using the finest ingredients. There may be slight variations in appearance from those shown in our publicity material. We reserve the right to replace unavailable components with those of equal or better quality. Ribbon colour as shown is illustrative only – if a specific colour is required this must be requested at the time of ordering.

On collection or delivery you will be asked to check the appearance of the cake. Please take the time to inspect the order, as Dreamtreats cannot take any responsibility for visible errors not identified and shown to staff at this point.

CONSEQUENTIAL COSTS

Dreamtreats will make every effort to fulfill your order correctly. In the unlikely event that this does not occur, please note Dreamtreats will only accept responsibility if a complaint is sent within 12 hours of receiving your cake or 24 hours in the case of a wedding cake

CANCELLATIONS

We can only guarantee a full refund of your order up to 14 days prior to the collection or delivery date. Please note that if you cancel between 14 days to 72hrs prior to delivery or collection date you will receive a maximum of 50% of the order total. In the event of cancellations within 72hrs of collection or delivery, Dreamtreats reserves the right to retain the total value of the order to cover costs.

Please note if you place an order for collection or delivery within 72hrs you are ordering it in a non-cancellation period. Therefore, Dreamtreats reserves the right to retain the total value of the order to cover costs.

PRICE CHANGES

Dreamtreats reserve the right to make price changes without prior notice, but guarantee that no price increase will apply to any confirmed paid orders made by a customer for collection on a date after which a price increase has been made.

CUSTOMER SATISFACTION

We work hard at Dreamtreats to ensure your complete satisfaction with our products. If you are not entirely satisfied with your purchase or the standard of our service you should first speak to us via phone call or send a mail to Cakesataclick@gmail.com

We will endeavour to give all complaints our urgent attention. Your complaint will be acknowledged within 2 working days and we will endeavour to resolve the matter within 7 working days.

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